Since 2010, Jacksonville, Florida, resident Jack Kearns has been asking to be compensated for windows he purchased from Pella Window and Door for $18,000. The company isn’t budging.
In February 2011, while residing in his home, Kearns found that one of the windows had been installed with no insulation, and an additional seven only had “some insulation.” Eight more had yet to be inspected.
Kearns informed Pella of the problem, and the subcontractor that had installed the windows, Stony Brook Remodeling, gave him a can of foam insulation spray to coat the window openings, while the siding was removed and the openings were exposed. Kearns rejected the offer, along with Pella’s effort to reimburse him $100 for the foam, according to First Coast News. Continue reading Pella Refuses to Compensate Man for $18,000 Installation of Windows with Insulation Issues