Microsoft Recalls Power Cords for Surface Pro Devices Because of Fire and Shock Hazard

On February 2, 2016, Microsoft Corp. announced the recall of about 2.25 million power cords for Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers because the cords can overheat, posing a fire or shock hazard.

According to the recall notice on the CPSC web site, Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of consumers receiving electric shocks from the cords.

The recalled AC power cords were sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers and were also sold separately. Surface Pro and Surface Pro 2 computers have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” printed on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply. An image of the faulty end of the cord is in the recall notice.

Surface Pro devices with the recalled cords were sold at Microsoft stores, Best Buy, Costco and other stores nationwide, and online at, from February 2013 through March 15, 2015. The retail price was between $800 and $2,000 for the Surface Pro computer, depending on the model, and from $64 to $80 for the power supply unit sold separately.

The CPSC advises consumers to unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. Consumers can contact Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at